Reducing time to discharge at a large multispecialty hospital

Discharging patients in a timely manner is an issue that plagues most large hospitals. At a 300 bed multispecialty hospital in West Delhi, the discharge process for a typical self pay patient took approximately 5 hrs. Patient and family complaints were frequent and had started to adversely affect the hospital’s reputation. Delayed discharges also blocked beds for new admissions and artificially drove up bed occupancy rates and average length of stay.

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